Effective Date: August 19, 2026
Welcome to Virtual Assistant Made Easy.
These Terms of Service (“Terms”) govern your use of virtualassistantmadeeasy.com (the “Website”) and your purchase or use of services provided by Virtual Assistant Made Easy (“VA Made Easy,” “we,” “us,” or “our”).
By accessing the Website or purchasing or using our services, you agree to these Terms. If you do not agree, please do not use the Website or services.
1. Our Services
Virtual Assistant Made Easy provides services that may include:
Virtual assistant matching
Virtual assistant placement or coordination
Delegation strategy
Onboarding support
Coaching and consulting
Training
Systems, SOPs, templates, and resources
Ongoing support
Group coaching and training
Business and administrative support resources
Related educational programs and services
The specific services included in your purchase or engagement will be described at the time of purchase or in a separate agreement, proposal, invoice, or other written communication.
2. Virtual Assistant Matching
Our goal is to identify a virtual assistant whose skills, experience, availability, communication style, and other characteristics are reasonably aligned with your stated needs.
However, we do not guarantee that any particular virtual assistant will be a perfect match or that a particular outcome will result from the relationship.
Virtual assistants may be independent contractors or otherwise separately engaged individuals or service providers. Unless expressly stated in a separate written agreement, VA Made Easy does not guarantee the employment status, availability, performance, or continued engagement of a particular virtual assistant.
3. Client Responsibilities
You agree to:
Provide accurate and complete information during the discovery and matching process
Clearly communicate your business needs and expectations
Provide reasonable instructions and feedback
Provide necessary access, information, tools, and materials required for authorized tasks
Maintain appropriate security controls for your accounts and systems
Protect passwords and authentication information
Maintain backups of important business information
Comply with applicable laws and regulations
Treat virtual assistants and members of our team professionally and respectfully
You are responsible for reviewing work performed on your behalf before relying on or publishing it.
4. Account and System Access
If you provide a virtual assistant or VA Made Easy team member with access to your systems, you are responsible for determining and controlling the level of access provided.
Whenever possible, we recommend:
Using individual user accounts
Using role-based permissions
Enabling multi-factor authentication
Providing only the access necessary to perform a task
Removing access when it is no longer required
You are responsible for maintaining the security of your own business systems and accounts.
5. Confidential Information
We understand that clients may share confidential business information with us or with their virtual assistant.
You should identify information that is particularly sensitive and use appropriate confidentiality agreements, access controls, and security procedures where necessary.
Unless otherwise agreed in writing, information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law will not be considered confidential.
For particularly sensitive projects, we recommend using a separate written confidentiality or non-disclosure agreement.
6. Payments and Fees
Fees, payment schedules, subscription terms, and other financial terms will be communicated to you before or at the time you purchase our services.
You agree to pay all applicable fees according to the agreed payment terms.
If payment is not received when due, we may suspend or terminate access to services, subject to applicable law and any separate agreement between you and us.
7. Cancellations, Refunds, and Rematching
Any cancellation, refund, credit, or rematching terms applicable to your specific service or program will be communicated in your purchase agreement, order confirmation, proposal, or other applicable terms.
Unless otherwise expressly stated, payment for completed services is non-refundable to the extent permitted by law.
If a virtual assistant relationship is not an appropriate fit, we may, where included in your service, assist with evaluating the situation and determining whether a rematch or other solution is appropriate.
8. Educational and Coaching Content
Our coaching, training, templates, SOPs, resources, and educational materials are provided for informational and educational purposes.
They are not legal, tax, accounting, financial, employment, or other professional advice.
You are responsible for obtaining professional advice appropriate to your circumstances.
9. No Guarantee of Results
We do not guarantee specific business, financial, productivity, revenue, marketing, hiring, or other results from using our services.
Your results depend on many factors, including your business, implementation, decisions, resources, market conditions, and the performance of people working within your business.
Testimonials and examples presented on our Website describe individual experiences and are not guarantees of future results.
10. Intellectual Property
Unless otherwise stated, the Website and its content—including text, graphics, logos, designs, videos, courses, templates, systems, SOPs, training materials, frameworks, and other materials—are owned by or licensed to VA Made Easy and are protected by applicable intellectual property laws.
When you purchase access to our proprietary materials, you receive a limited, non-exclusive, non-transferable right to use those materials for your own personal or internal business purposes.
You may not, without our prior written permission:
Copy or reproduce our proprietary materials for resale
Publish or distribute our materials publicly
Sell, sublicense, or commercially exploit our materials
Create competing products substantially based on our proprietary materials
Remove copyright, trademark, or proprietary notices
You retain ownership of your own content and materials that you provide to us, subject to the rights necessary for us to provide the services.
11. Website Use
You agree not to use the Website to:
Violate applicable laws
Interfere with Website operation
Attempt unauthorized access to systems or accounts
Introduce malicious software or code
Scrape or systematically copy Website content without permission
Impersonate another person or business
Use the Website for fraudulent or abusive purposes
We reserve the right to suspend or restrict access to the Website where reasonably necessary to protect our business, users, systems, or legal rights.
12. Third-Party Services
Our services may involve or reference third-party platforms and services.
These may include communication tools, scheduling platforms, payment processors, project-management systems, email platforms, cloud-storage services, social media platforms, and other technology.
Your use of third-party services is subject to the terms and policies of those providers.
We are not responsible for the availability, security, functionality, or policies of third-party services.
13. Disclaimer of Warranties
To the maximum extent permitted by law, the Website and services are provided on an “as available” and “as is” basis.
We do not guarantee that:
The Website will always be available or uninterrupted
The Website will be error-free
All information will always be complete or current
A particular virtual assistant will remain available
A particular match will produce a particular result
The services will meet every particular business need
Nothing in these Terms excludes any consumer or other legal rights that cannot lawfully be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, VA Made Easy and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Website or services.
To the maximum extent permitted by law, our total liability arising from a service will be limited to the amount you paid to us for that service during the applicable period giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless VA Made Easy and its owners, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:
Your violation of these Terms
Your unlawful use of the Website or services
Your misuse of our services
Your violation of another person's rights
Information or materials you provide to us
Your use of or access to third-party systems
16. Termination
We may suspend or terminate your access to the Website or services if you materially violate these Terms, fail to make required payments, misuse our services, engage in abusive conduct, or otherwise create a significant risk to our business or users.
Termination does not eliminate obligations that by their nature should survive termination, including intellectual property, confidentiality, payment obligations, disclaimers, limitations of liability, and dispute provisions.
17. Governing Law
These Terms will be governed by the laws applicable to the legal entity operating Virtual Assistant Made Easy, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Any dispute-resolution provisions in a separate service agreement or purchase agreement will control over conflicting provisions in these general Website Terms.
18. Changes to These Terms
We may update these Terms from time to time.
The updated Terms will be posted on the Website with a revised Effective Date.
Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
20. Entire Agreement
These Terms, together with any applicable purchase agreement, service agreement, order, proposal, or other written terms provided to you, constitute the agreement governing your use of the Website and applicable services.
If there is a conflict between these Terms and a specific written service agreement, the specific service agreement will control.
21. Contact
If you have questions about these Terms, please contact:
Virtual Assistant Made Easy
Operated by Diane Rolston
Website: virtualassistantmadeeasy.com
Contact: [email protected]